What We Collect

We may collect the following personal information when you interact with our venues or website:

- Your name, phone number, and email address (e.g. when making a reservation or purchasing a gift voucher)
- Booking details and dining preferences (e.g. time, party size, dietary needs)
- Any information you voluntarily provide in forms or through contact with our team

This information is collected through our booking provider SevenRooms, our voucher platform Appropos, and any online forms we may use.

Why We Collect It

We may collect this information to:

- Process and confirm restaurant bookings
- Provide customer service and respond to enquiries
- Issue and manage gift vouchers
- Send booking confirmations and important service messages
- Occasionally send promotional offers or news (only if you have opted in)

Providing this information is voluntary, but we may not be able to complete your booking or voucher request without it.

Who We Share It With

We may share your personal information only with trusted service providers to help us deliver our services:

- SevenRooms – for table bookings
- Appropos – for voucher purchases
- Our internal team at Mosaic Venues, to manage customer interactions

These providers may store data on servers located outside New Zealand. We ensure any overseas transfers comply with New Zealand privacy requirements.

We do not sell or trade your personal information.

Marketing Communications

If you opt in to receive marketing communications from us, we may email you with updates, news, or special offers. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We will never send you marketing messages without your consent.

Cookies and Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to help improve your experience and understand how visitors use our site. These tools collect non-personal data such as device type, pages visited, and time spent on the site.

You can choose to disable cookies through your browser settings.

How We Protect Your Information

We use reasonable safeguards to protect the personal information we hold from loss, unauthorised access, or misuse. Access is limited to those who need it to perform their duties.

We do not store any credit card details on our servers.

Access and Correction

You have the right to request access to your personal information and ask for it to be corrected if you believe it is inaccurate. To do so, please contact us using the details below.

Contact Us

Mosaic Venues Ltd
Wellington, NZ
Email: hello@mosaicvenues.com